Return Authorization Request
This form is to be used for making warranty claims only. Refunds and exchanges must be handled through the your Remington® dealer where the product was purchased originally.
By completing this Return Authorization Request you acknowledge that you have read and understand the terms and conditions as set forth in Wiley X, Inc. Remington® product warranties. Please read the warranty policies by clicking on the link above. To begin the warranty / repair evaluation process, please fill out this online warranty repair form. After completing online checkout a Return Authorization (RA) number will be assigned as your reference. Once finished, please print the completed online form with RA# and mail in with returned item. The RA# should be written on the outside of the package. Please allow 7–10 business days from receipt of product to process your claim.
Return Shipping Information
Please send all warranty items within 90 days of the Authorization Request date using a traceable shipping method as Wiley X is not responsible for lost or damaged packages. Please include the RA# on the outside of the package.
Returns should be shipped to:
Wiley X, Inc.
Attn: Returns Dept (RA####)
7800 Patterson Pass Road
Livermore, CA 94550
If you have questions please contact customer service by calling toll-free (800) 776-7842.
LIMITED WARRANTY for Remington® by Wiley X
Wiley X warrants Remington Shooting and Hearing Protection by Wiley X to be free of manufacturing defects in materials or workmanship for the period of one year to the original purchaser (or themaximum period allowed by law in the country of purchase or residence of the original purchaser, if less).
RETURNS & EXCHANGES
Returns and exchanges will not be accepted without receiving prior authorization to include an assigned return authorization number. For every one item returned, at least one item of comparable value must be purchased. Returns must be in resalable condition, as determined by Wiley X for product not discontinued longer than six months. All returns must be shipped prepaid from point of origin, unless prior arrangements have been made. No COD returns accepted. New orders resulting from exchanges will be shipped upon receipt of returned merchandise unless other arrangements have been made with Wiley X. Customers are responsible for all shipping charges, both inbound and outbound. Returns should be sent attention: RETURNS DEPARTMENT and the RA# should be written on the outside of the package.