Frequently Asked Questions

Product Information

Q: Which WX models meet the ANSI Z871.-2010 Safety Standards and are OSHA approved?

A: We take great pride in the fact that ALL of our WX performance eyewear (except Youth Force™, which meets ASTM F803) meet the American National Standards Institute requirement ANSI Z871.-2010 for High Mass Impact/High Velocity and Optical standards, and is approved by the Occupational Safety and Health Administration (OSHA). In fact, Wiley X is the only premium sunglass brand whose entire sunwear line is ANSI Z87.1 safety rated. Furthermore, as a global company, nearly all Wiley X models are certified to the European Standard for safety, EN 166.
 

Q: Are there different levels of ANSI Safety Standards?

A: Yes there are different levels of ANSI safety standards. Many of our competitors meet the less significant ANSI Z80.3 standard, or might offer a few limited styles that meet and offer the level of protection as required by the more stringent ANSI Z871.10 level. Again, ALL of our WX performance eyewear (except Youth Force™, which meets ASTM F803) meet the American National Standards Institute requirement ANSI Z871.-2010 for High Mass Impact/High Velocity and Optical standards. Visit our Technology pages to learn more about these standards.
 

Q: Which WX models meet the U.S. military’s VO Ballistic Impact Standards?

A: Founded by a U.S. Veteran, when it comes to protecting our troops and first responders, no amount of protection is too much. Strategically chosen WX products meet or exceed MIL-PRF-32432(GL) VO Ballistic Impact standards for spectacle and goggles.
 

Q: What does Black Ops mean?

A: Black Ops was inspired by the shadowy realms of covert operators. Black Ops models include matte black frames and blacked out WX logos on the temples. Created for elite-level military personnel, law enforcement personnel and hard-core shooters. Black Ops fuses stealth designs with ANSI High Velocity, High Mass Protection you’ve come to expect from Wiley X.
 

Q: Do WX lenses provide UV protection?

A: Yes. All WX lenses provide 100% UVA and UVB protection. UVC rays do not reach the Earth because its atmosphere blocks them.
 

Q: What is polarization?

A: Light reflected off surfaces such as a road, shiny surfaces (car hood/window) or a body of water are generally horizontally polarized. This means, that instead of scattered light, more light is reflected off the surface at the same angle. When this angle sends the light straight into your eyes this creates an annoying and sometimes dangerous blinding light that we call glare. Visit our lens techonology pages to learn more about Wiley X's polarized lenses.
 

Q: What is the benefit of polarized lenses?

A: The only way to eliminate blinding glare is to place a polarized lens in its path. By blocking blinding glare, polarized lenses greatly enhance visual acuity, color contrast and comfort. Polarized lenses have long been a favorite with boaters and fishermen who need to reduce reflected glare from the water. Although the popularity of polarized lenses has recently extended to those who spend more time outdoors for work and play.  Polarized lenses can also greatly reduce blinding glare while driving, allowing the eyes to be more at ease and less fatigued.
 

Q: Can I get polarized lenses for my non polarized frame?

A: Yes. Most WX frames and lenses may be purchased separately.
 

Q: What do the markings on my WX frames and lenses mean? 

A: WX  – WX is the official Wiley X manufacturer’s mark.  It is required by, and precedes, all ANSI markings.
Z87 – Indicates the ANSI standard designation and indicates the sunglass frame and temples, or goggle frame passes the ANSI Z87.1 Standard.
+  –    Indicates the sunglass frame and temples, or goggle frame passes ANSI Z87.1 High Velocity and High Impact test.
-2  –  Indicates the frame can be fitted with a prescription lens.
S  –    Indicates the lens is a filter or shaded lens (not clear).
V  –   Indicates the lens is a variable tint – photochromic (light adjusting).
 

Q: How can I get replacement nose pieces or parts?

A: You may purchase replacement nose pieces or parts from your local dealer.
 

Q: How do I change my WX lenses?

A: View instruction cards.
 

Q: Why are my lenses difficult to change?

A: Lenses may be difficult to change at first until you get the hang of it. We intentionally design lenses so that they will not dislodge easily, to meet the strict ANSI and ballistic safety standards.
 

Q: What is the benefit of Wiley X’s Facial Cavity™ Seal?

A: Wiley X’s patented removable soft foam Facial Cavity™ Seal blocks out potentially harmful wind, dust and debris.  It also boosts polarized lenses to perform at enhanced peak levels by blocking out peripheral light.
 

Q: What’s the best way to remove the Facial Cavity™ Seal?

AView how to remove the Facial Cavity Seal
 

Q: Where can I find a list of your NSN products?

AView NSN List
 

Product Care

Q: What’s the best way to care for and clean my WX eyewear?

A: Most importantly never lay your WX eyewear with the lenses facing down, as this will cause scratches. When not in use it’s best to store your WX eyewear in your provided WX storage case.  Alcohol based products, DEET, perspiration, sunscreen, and hairspray can damage lens coatings and cause them to spot, craze and/or peel if not cleaned in a short period of time. Salt water can be especially damaging. Do not leave saline residue spots on the eyewear for too long as salt water is corrosive and will dry into white residue. This residue could erode some of the surface coatings on the lenses. If it is not possible to clean the glasses right away, be sure that they are rinsed off immediately and then thoroughly clean both lenses and frame as soon as possible.  Do not use ammonia, bleach, vinegar or window cleaner as those chemicals may strip away the coatings on your glasses. We suggest using a mild dish or hand soap and warm water. This solution is mild enough to protect the lenses while still cleaning.  Although tempting, do not clean your lenses with a tissue or the corner of your shirt.  You shirt is likely filled with dust particles that can scratch the lenses. We suggest using your provided WX microfiber cloth or a soft cotton cloth.  Wiping dry lenses may eventually cause scratches. We suggest to always run lenses under water before wiping. If water is not available, then lightly blow on lenses to remove any fine particles prior to wiping.
 

Q: What’s the best way to clean Facial Cavity™ Seal?

A: Do not use any chemicals on your Facial Cavity™ Seal as this will cause foam to eventually disintegrate. We suggest a gentle rinse of warm water and mild dish or hand soap.  To prolong the life do not rub the foam dry.  We suggest cleaning your Facial Cavity™ seal when you have time to let naturally air dry.  You may also purchase a replacement Facial Cavity™ Seal from your local dealer.
 

Warranty Information

Q: What is the WX warranty policy?

A: Please visit the WX warranty page for our current warranty policy.
 

Q: What is the process?  How do I make a warranty claim?

A: Please visit the WX warranty page for our current warranty policy.
 

Q: What is the turnaround time to get my glasses returned?

A: Warranties are typically processed and shipped within 7-10 business days. Transit time will vary depending on destination.
 

Q: What if my WX has been discontinued?

A: If your original WX eyewear style has been discontinued and is no longer available, and/or not repairable, we will replace with a comparable WX product.
 

Q: Are scratched lenses covered under warranty?

A: Scratched lenses are not covered under Wiley X’s warranty policy. Please visit the WX warranty page for our current warranty policy.
 

Q: Can my scratched lenses be buffed out?

A: Sorry, lenses cannot be buffed. Buffing would damage and distort the clarity of the lens.
 

Q: Can I get replacement nose pads or parts?

A: Most WX eyewear styles offer replacement nose pads and parts for purchase. Refer to our website to determine availability.
 

Prescriptions

Q: Can I order prescription WX lenses from any WX dealer?

A: Yes. All authorized WX dealers have the ability to order WX prescription lenses direct thru our WX lab.  Please refer to our Dealer Locator for a dealer near you.
 

Q: Which WX models accept prescriptions?

A: Nearly all WX models accept prescriptions.
 

Q: What is Wiley X’s Digiforce® lens technology?

A: Wrap lenses pose special challenges to lens designers. Compared to typical flatter Rx lenses, they have a significant curvature that causes incident light rays to create more aberrations. With the accuracy of digital surfacing technology it is now possible to minimize the peripheral distortion. Wrap compensations take the refracted RX and adjust it for the position of the frame on the face with the consideration of wrap angle, frame tilt, and vertex distance to achieve superior quality vision. As our eyes move away from the ocular center of the lens, we pick up peripheral aberration in the form of astigmatism. By modeling the radial motion of the eye behind the lens Wiley X created a controlled back surface that adjusts to the angle of the eye, reducing the peripheral distortion. Wiley X’s Digiforce® lens technology allows us to completely customize each prescription to the wearer’s life style and frame fit resulting RX accuracy 10x’s better than conventionally surfaced lenses. Combining these features with a variety of designs and the most advanced edging techniques makes Wiley X personalized digital lenses the most advanced offering in the industry.
 

Q: Will prescriptions lenses still meet the ANSI?

A: Yes each lens is made to ANSI Z87.1-2010, providing High Mass Impact and High Velocity protection and Optical safety standards.
 

Q: Will WX interchangeable models still be interchangeable with prescription lenses?

A: Sorry, prescription lenses are no longer interchangeable with the exception of the SG-1.
 

Q: Are my prescription WX covered under warranty if filled by my local optician?

A: Wiley X prescription warranties must be handled through the local retailer or dispensing optician from where you originally purchased. Wiley X prescription lenses and frames are warranted for 1-year as long as Wiley X or and “authorized” WX lab dispensed the original prescription. Warranty is VOID on prescriptions filled by any “non-authorized” lab. Frames including prescription lenses which are filled directly thru Wiley X without prior authorization will be returned to sender. For other questions not answered or for additional assistance regarding prescriptions please call 888-210-8926 or +1 925.583.1715.
 

Web Orders

Q: How long will it take to receive my WX order?

A: Orders ship same day or next business day. Transit time will vary depending on destination and chosen ship method.
 

Q: Will I receive tracking information on my order?

A: Yes. Orders generate an emailed invoice with tracking information.
 

Q: Why am I being charged sales tax on my order?

A: Wiley X collects sales and use taxes for all orders in all state jurisdictions which have a state sales tax including District of Columbia and Puerto Rico.
 

Q: What is your return policy on your website orders?

A: Wiley X will accept returns within 90 days of the purchase date, if the product is in 100% resalable condition and returned in all original packaging with original proof of purchase. You must contact Wiley X Customer Service or 800.776.7842, or +1 925.243.9810 to request an RMA (Return Merchandise Authorization) number.  We are unable to accept your return without a pre-authorized RMA.
 

Q: Who can I contact regarding a question on my order?

A: Contact: Customer Service at 800.776.7842  or +1 925.243.9810
 

General Information

Q: How can I become a WX Pro?

A: Wiley X, Inc. is proud to work directly with professionals from a variety of life’s pursuits. Due to the vast applications of our product line, we generally seek pro’s or industry influencers in the following groups.

  • Professional Athlete
  • Professional Guide / Captain
  • Tactical Instructor / Trainer
  • Motorsports Professional
  • Industry Professional
  • Media Entity
  • General Influencer with a substantial following

When requesting sponsorship, please remember that Wiley X places a high level of value on all applicable sponsorships, no matter the level, which are viewed as privileges, not rights and will continue to evolve based upon company needs, direction and marketing strategies within each industry. Please email all inquiries to Customer Support for consideration.

 

Q: Will WX sponsor my team or event?

A: Wiley X supports many individual, team and event sponsorships. Please email all sponsorship inquiries and event details to Customer Support for consideration.
 

Q: Will WX donate to my charity or event?

A: Wiley X contributes to many 501(c)(3) non-profit, charity and fundraising events that support our brand direction while supporting the wellbeing of our communities and organizations. Please email all donation inquiries and charity details to Customer Support for consideration.
 

Q: What does it mean that Wiley X, Inc. is ISO 9001:2008 certified?

A: Wiley X is proud to be ISO 9001:2008 certified.  ISO (International Organization for Standardization) is the world’s largest developer of voluntary International Standards. International Standards give state of the art specifications for products, services and good practice, helping to make industry more efficient and effective. Developed through global consensus, they help to break down barriers to international trade. ISO 9001:2008 specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
 

Q: How can I ensure my WX are authentic?

A: The best way to guarantee that the WX you purchased is authentic is to buy from an authorized WX dealer or at wileyx.com.  WX does not approve sales on any auctions sites, marketplace sites, and 3rd party sites, such as Amazon, Ebay, and Sears.com to name a few.  WX products purchased thru unauthorized sites may be counterfeit and will not be covered under WX warranty policy.  Please refer to the WX Dealer Locator for an authorized dealer near you.
 

Q: How can I become a Wiley X dealer?

A: We welcome partners who are interested in actively promoting and selling our products. Please contact our Customer Support and we will forward your request to the appropriate sales department.
 
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