Shipping and Returns
Shipping Policy
- We offer Free UPS Ground shipping in the U.S. on orders over $50.
- Orders received by 12:00 pm Central Standard Time, Monday – Friday will be shipped the same day. Excludes Prescription Orders.
- Orders received after 12:00 pm Central Standard Time will be shipped the following business day. Excludes Prescription Orders.
- Prescription orders can take up to 14 business days to be shipped to you. It is important to provide a valid prescription and Pupil Distance(PD), providing incomplete information will delay your order.
Delivery Information
- Wiley X does not ship on the weekends.
- UPS 2-Day Shipping may not be guaranteed if placed close to the weekend.
30-Day Return Policy (Non-Prescription)
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your wileyx.com purchase, please contact our customer care team at (800) 776-7842 within 30 days so we can make it right.
Once we receive your product, we will provide you with full credit within 10–15 business days.
Read about our Prescription Return and Warranty policy.
Proof of Purchase
Items must be returned to Wiley X along with proof of purchase of the item. We cannot accept returns without proof of purchase.
For any additional questions regarding shipping or returns please email us at support@wileyx.com.