Prescription Frame Warranty

PRESCRIPTION FRAME WARRANTY - 2 YEARS

Prescription Warranty
The following prescription (RX) warranty extends to Wiley X, Inc., DVX™, and John Deere® eyewear.

RX WARRANTY: Prescription orders processed through Wiley X, Inc. will have a two (2) year warranty from the date of purchase on frames and lenses deemed by Wiley X, Inc. to have manufacturing defects. Prescriptions filled by non-authorized labs will void all Wiley X, Inc. frame and lens warranties. Prescription frame and lens warranties must be handled through the local retailer / dispensing optician from which they were originally purchased.

PRESCRIPTION LENS WARRANTY

RX CAPTIVATE/SCRATCH/COATING WARRANTY: Wiley X, Inc. will provide a one (1) time scratch redo for lenses with frontal surface scratches due to normal wear for one (1) year from the date of purchase. If a coating was purchased (anti-reflective, anti-scratch, anti-fog, or a mirror) the warranty is extended to a one (1) time redo within two (2) years from the date of purchase. The customer will receive eyewear in the identical form (same frame, lenses, prescription, etc.)

RX ORDER REMAKE: A one (1) time order remake on Wiley X, Inc. made prescription lenses is permitted within a forty-five (45) day period from the original order date. Order re-makes include prescription and measurement changes, frame restyles, lens upgrades and changes, and coating add ons. All order remakes will be billed a $10.00 shipping fee.

RX CANCELED ORDERS: If the lenses are not in process, the prescription order cancellation will be accepted at no charge. Any requests made after a customer order has been put in process will be charged at 50%.

RX NON_ADAPTS: Customer will have forty-five (45) days to return a prescription order that is deemed “non-adapt”. In this instance, the customer will receive a full refund on the frame and 50% refund on the RX lenses and coatings. No refund will be issued for non-adapts submitted after forty-five (45) days. LAB ERRORS: In the event of lab error, prescription lenses will be replaced at no cost within a forty-five (45) day period of the original order date.

DISCONTINUED PRODUCTS: Wiley X, Inc. will not RX frames that have been discontinued for longer than six (6) months.

PLEASE NOTE: Due to the nature of a high wrapped frame and in order to achieve superior optical quality, prescription lenses will be compensated accordingly with the consideration of wrap angle, tilt, and vertex distance to be customized to fit your customer’s vision needs. This may result in prescription power deferential from the one your eye care professional has prescribed. Please do not hesitate to call the Wiley X, Inc. Prescription Department with questions at 888.210.8926.
All prescription sales are final.

Learn more about our Lifetime Warranty